Need a hand with Portwood?
Portwood is free and self-serve — but you're never stuck. The docs cover most of it, and when the question is about your templates, your queries, or your org, Premium Support puts you in a private channel with the people who write Portwood — in Slack or Microsoft Teams, whichever your team already uses.
The fastest way to get unstuck.
Almost every real question is about your Portwood — the template you're building, the query that won't cooperate, the org that changed underneath you. Those need someone who can see your setup, and that's what Premium Support is.
Premium Support Fastest Dedicated
Your own channel with the people who write Portwood.
- Your templates — authoring, layout, something rendering wrong
- Your query — relationships, filters, the visual builder
- Your org — a Salesforce release that moved something
- Agentforce for Portwood unlocked: describe a document, get a working template back in minutes
- One-business-day response target, every message
- Slack or Microsoft Teams — whichever your team already uses
See plans & pricing
Also free: a public community Slack for general questions about Portwood — how things work, feature requests, bugs, show & tell. Answered by other builders when they're around. Join it here.
Knowledge base
Search the full Portwood guide — templates, merge tags, e-signatures, Flow, bulk generation, and admin reference. Updated live from the source.
Search the guidePremium Support Fastest Dedicated
Help with your own templates, queries and org — in a private channel with the people who build Portwood, on a one-business-day target. Agentforce for Portwood unlocked, so you write templates by describing them. From $49.95/month, priced by org size.
See plans & pricingReport a bug
Email us straight from here — we'll open with a short template so nothing important gets left out. For signing issues, include the document type, signer flow, package version, browser, and any error text.
Email support@portwood.devBook a walkthrough
Talk through your setup on a 30-minute call. Bring your use case; leave with a plan for the document and the automation behind it.
Book a callAutomation build-outs
Record-triggered flows, bulk generation, e-signature rollouts, integrations — implemented by vetted partners, built around the templates you create.
How partners workBug reports go to support@portwood.dev — sensitive org details are fine there, or raise them in your private Premium Support channel. Prefer to track it in the open? GitHub Issues is public, so leave org specifics out. Portwood stays free because we believe in the work our users do. If you'd like to give back, see the causes we support.