Support

Need a hand with Portwood?

Portwood is free and self-serve, but you're never stuck. The docs cover most of it. When the question is about your templates, your queries, or your org, a support plan gets you a private Slack channel, or email if you prefer, with the people who write Portwood.

The fastest way to get unstuck.

Almost every real question is about your Portwood: the template you're building, the query that won't cooperate, the org that changed underneath you. Those need someone who can see your setup, and that's what a support plan is for.

From $250 a month · Slack or email

Support plans Fastest Dedicated

Your own channel with the people who write Portwood.

Your templates: authoring, layout, something rendering wrong
Your query: relationships, filters, the visual builder
Your org: a Salesforce release that moved something
Where templates get built: drafts and revisions, worked out in the channel
Response within 16, 8 or 4 working hours, depending on the plan
Hands-on hours in your org on the Team and Enterprise plans

A channel that's just your team and ours. One price covers everyone in your org, billed monthly or annually, and you can cancel anytime. Whether you keep the plan or not, your templates live in your org and stay yours.
See the plans

Also free: a public community Slack for general questions about Portwood: how things work, feature requests, bugs, show & tell. Answered by other builders when they're around. Join it here.

Knowledge base

Search the full Portwood guide: templates, merge tags, e-signatures, Flow, bulk generation, and admin reference. Updated live from the source.

Search the guide

Support plans Fastest Dedicated

Help with your own templates, queries and org, over a private Slack channel or email with the people who build Portwood. Plans from $250 a month, with hands-on hours on the Team and Enterprise tiers.

See the plans

Report a bug

Email us straight from here. We'll open with a short template so nothing important gets left out. For signing issues, include the document type, signer flow, package version, browser, and any error text.

Email support@portwood.dev

Book a discovery call

Thirty minutes with the people who build Portwood. Bring the documents you're trying to produce and leave knowing which plan fits, whether a migration needs discovery first, and who builds what.

Book a call

Migrations

Leaving Conga, S-Docs or another vendor? Migration Discovery is a $1,000 engagement that maps your templates, automation and integrations and ends in a blueprint. The full migration is quoted from there.

See migration pricing

Bug reports go to support@portwood.dev. Sensitive org details are fine there, or raise them in your private support channel. Prefer to track it in the open? GitHub Issues is public, so leave org specifics out. Portwood stays free because we believe in the work our users do. If you'd like to give back, see the causes we support.