Support

Need a hand with Portwood?

Portwood is free and self-serve — but you're never stuck. The docs cover most of it, and when the question is about your templates, your queries, or your org, Premium Support puts you in a private channel with the people who write Portwood — in Slack or Microsoft Teams, whichever your team already uses.

The fastest way to get unstuck.

Almost every real question is about your Portwood — the template you're building, the query that won't cooperate, the org that changed underneath you. Those need someone who can see your setup, and that's what Premium Support is.

Priced by org size · Private channel

Premium Support Fastest Dedicated

Your own channel with the people who write Portwood.

Your templates — authoring, layout, something rendering wrong
Your query — relationships, filters, the visual builder
Your org — a Salesforce release that moved something
Where templates get built — drafts and revisions, worked out in the channel
One-business-day response target, every message
Slack or Microsoft Teams — whichever your team already uses

A channel that's just your team and ours, on an annual contract priced by the size of your Salesforce org. It begins with a 30-minute call, so we get you on the right tier the first time. Whether you renew or not, your templates live in your org and stay yours.
See how it works

Also free: a public community Slack for general questions about Portwood — how things work, feature requests, bugs, show & tell. Answered by other builders when they're around. Join it here.

Knowledge base

Search the full Portwood guide — templates, merge tags, e-signatures, Flow, bulk generation, and admin reference. Updated live from the source.

Search the guide

Premium Support Fastest Dedicated

Help with your own templates, queries and org — in a private channel with the people who build Portwood, on a one-business-day target. Priced by org size, beginning with a 30-minute call.

See how it works

Report a bug

Email us straight from here — we'll open with a short template so nothing important gets left out. For signing issues, include the document type, signer flow, package version, browser, and any error text.

Email support@portwood.dev

Book a discovery call

Thirty minutes, and the front door to Premium Support. Bring the documents you're trying to produce; leave knowing how many templates that is, what each one costs to build, and who builds the automation around them.

Book a call

Automation build-outs

Record-triggered flows, bulk generation, e-signature rollouts, integrations — built by us and quoted per project, alongside your templates or on their own. Vetted partners are an option too if you'd rather use one.

How partners work

Bug reports go to support@portwood.dev — sensitive org details are fine there, or raise them in your private Premium Support channel. Prefer to track it in the open? GitHub Issues is public, so leave org specifics out. Portwood stays free because we believe in the work our users do. If you'd like to give back, see the causes we support.